Digital marketing and operational systems for hospitality brands

More revenue, less time wasted and smoother day-to-day operations.

85%

guests research online

3x

more direct bookings

24/7

instant replies

50%

less time training staff

Hospitality brands we have worked with

Marriott· NH Collection· Selman· Selina· San Marco Santa Cruz· Meliá· Sheraton San Diego Resort· Hotel Val de Neu· Villa des Orangers· Casa del Poeta· Hotel Reina Petronila· Hotel Palafox· Cabane· Oceans Club· Casa Ozama·
Sergio Alonso  -  Kensho Hospitality
Portrait photo

Sergio Alonso

CEO & Founder

Hospitality from the inside.
Marketing from the results.

Graduated from hospitality & business management at Les Roches University in Switzerland - one of the best hospitality schools in the world. Spent years working in five-star hotels across Europe and the United States, in roles that taught me how these operations actually run.

For the past 9 years I have worked as a digital marketing specialist for hospitality businesses. I hold a Masters degree in AI and Automation, and multiple Google certifications across Search, Analytics and Digital Marketing.

The result is a service that does not treat hospitality as just another industry. I understand the pressure of a full dining room, the importance of every review, and what actually moves revenue in a restaurant or hotel.

Les RochesLes Roches University GoogleGoogle Certified ENEBMasters in AI & Automation 9 Years in Digital Marketing Concierge5-Star International Hotel Experience

Strategy and management.
Systems that follow.

We define how your hospitality brand operates digitally before anything gets built. Positioning, communication, systems and ongoing management handled consistently over time.

Development

Website

"Guests decide where to eat or sleep before they leave home. A slow, outdated or hard-to-find website sends that decision to your competitor."

Built to be chosen before the guest arrives.

We build eye-catching, optimized websites tailored to your brand and your guests. Designed to rank on Google, load fast, and turn visits into reservations. In any language.

85%

of travelers research online before visiting

3x

more direct bookings vs no digital presence

En/Fr/Ar

multilingual from day one

70%

annual staff turnover rate in hospitality

50%

faster onboarding with centralized systems

Zero

institutional knowledge lost when someone leaves

Website mockup

Visibility

best restaurant marrakech medina
maisonzyriab.com
Maison Zyriab - Fine Dining in the Medina
Refined Moroccan dining, candlelit courtyards and nightly reservations in the heart of Marrakech...
tripadvisor.com › restaurants
Best Restaurants in Marrakech – TripAdvisor
Browse the top-rated restaurants in Marrakech as reviewed by travelers...
booking.com › restaurants
Top Marrakech Restaurants Near You
Find and reserve the best tables in Marrakech. Compare menus and reviews...

SEO

"Most restaurants and hotels rely entirely on booking platforms because their own visibility was never properly built."

Get found before your competitors.

Technical SEO, competitor tracking, local visibility and content strategy designed around how modern guests search, compare and choose where to stay or dine.

70%

of diners choose via Google search

46%

of all Google searches have local intent

Organic

visibility compounds month after month

1 in 3

Google searches now triggers an AI overview

Millions

of hospitality queries answered by AI daily

3x

faster growth in AI search vs traditional search

4x

more likely to be chosen with a complete active profile

89%

of people check Google before visiting a restaurant

42%

of local searches result in a same-day visit

Community / Advertising

Social media showcase

Social Media Management

"Irregular posting, bad content and no clear strategy make your profiles look like an afterthought - and guests notice."

Your hospitality brand standing out online.

We run the social presence of hospitality brands end to end. Communication strategy, content planning, visual formats, scheduling, and direct engagement with your audience - built around each platform where your guests spend time.

3x

more direct bookings for hotels active on social

60%

more engagement with locally relevant content

Managed

end to end with no effort from your team

4x

average return on ad spend for hospitality Meta campaigns

35%

lower cost per booking compared to OTA commission

Full

tracking from impression to confirmed reservation

Content Production

Brand Design

"A beautifully run restaurant with a printed menu that looks like it came from a word processor sends exactly the wrong signal. Every touchpoint is part of the experience."

Every surface your brand touches, carefully crafted.

Brand identity, logo, signage, menus, packaging, print and event materials - designed to the same standard as your space. We build the visual language of your brand and apply it across every printed and digital format your guests encounter.

<1s

a first impression is formed in under one second

Higher

perceived value with consistent brand identity

Every

printed surface is part of the guest experience

30%

more orders when dishes are photographed professionally

40%

more time spent on pages with high quality visuals

9 years

of hospitality projects across three continents

Zero

shooting day, scheduling or disruption to your operation

Premium

existing guest photos from Google Profile

x3

faster production

Brand design showcase

Communication

WhatsApp Concierge

"Your team is in the middle of service. The phone buzzes. Someone asks what time you close, whether you have vegetarian options, where you are. It pulls attention away from the guests in front of you."

Every message answered. Instantly.

An AI assistant that knows your business responds to every WhatsApp message in real time - hours, menu, location, pricing - in the guest's language, at any hour of the day or night.

60%

of unanswered messages never follow up

100%

of enquiries answered instantly at any hour

Auto

responds in the guest's language automatically

70%

of calls during peak service go unanswered or rushed

100%

pickup rate - every call, every time

24/7

available in multiple languages around the clock

40%

of Instagram DMs from hospitality accounts go unanswered

3x

higher conversion rate when response is instant

Always

runs continuously without any staff involvement

Dar Éclipse

online

What time do you close tonight?

20:14

We're open until 23:00 tonight. Would you like to make a reservation? 🌙

20:14

Do you have vegetarian options?

20:15

Absolutely - over half our menu is vegetarian. I can send you the menu if you'd like.

20:15

Reputation

Le Jardin Noir

4.9
248 reviews

Restaurant · Marrakech Medina

S

Sophie M.

★★★★★ 2 weeks ago

A beautiful evening from start to finish. The garden terrace felt incredibly intimate and every course arrived with real care.

Response from the owner

Thank you so much Sophie. It was a joy to have you with us, we hope to welcome you back soon.

J

James K.

★★★★★ 1 month ago

Best meal of our entire trip. The staff were so warm and attentive. Will return every time we visit Morocco.

Review Replies

"Most unhappy guests don't complain at the table. They write a review later, when you are not there to respond. A generic reply - or no reply at all - tells the next guest everything they need to know."

Every review answered. In your voice, not a template.

Each response is written to match your brand tone and the specific context of the review. Automated, but never generic. We handle every platform - Google, TripAdvisor, Booking.com - so nothing goes unanswered.

89%

of guests read reviews before visiting

100%

response rate across every platform

Brand

voice replies, never a template

Full

review history stored and structured every month

3 platforms

pattern detection across Google, TripAdvisor and Booking.com

Auto

staff mentions and recurring issues flagged automatically

Extra Revenue

Gift Card System

"Guests want to give your restaurant or hotel as a gift for birthdays, anniversaries and special occasions. Without a system in place, that revenue simply does not exist."

A branded gifting experience, fully automated.

A gift card system integrated directly into your website. The guest fills a form, a personalized card is generated and delivered by email automatically. Zero admin on your end. Fully branded to your identity.

20%

avg. extra revenue per gift card sold

Zero

admin on your end - fully automated

Branded

to your identity, delivered by email

Gift card system visual

Everything bundled. Nothing wasted.

Everything your hospitality brand needs to grow consistently.

Presence

from 450€ setup

from 417€/mo

  • SEO helps your business appear on Google and search engines. + GEO helps your business appear inside AI tools like ChatGPT and Gemini.
  • Google Business Profile Optimization
  • Google Maps Visibility
  • Review Monitoring
  • Performance Reports
I want it
Most Popular

Growth

from 650€ setup

from 770€/mo

  • Everything in Presence
  • Social Media Management
  • Review Response System
  • Reputation Tracking
  • Customer Insights Reports
I want it

Full Stack

from 1.170€ setup

from 1,270€/mo

  • Everything in Growth
  • WhatsApp AI Concierge
  • Voice AI Agent
  • Gift Card Automation
  • Staff Onboarding App
  • Custom Automations
I want it
Not sure where to start? Schedule a free call

FAQ

Kensho was built from direct hospitality experience, not just marketing theory. We have worked inside luxury hotels, restaurants and hospitality operations ourselves, which means we understand the real day-to-day pressures behind service, reservations, guest experience, staffing, reviews and operations. That operational understanding is combined with modern AI systems, SEO, content strategy and continuous research into hospitality trends, technology and guest behavior.

We work with restaurants, hotels, resorts, rooftops, beach clubs, spas, riads, concierge companies, hospitality groups, nightlife concepts, dinner shows and hospitality-focused agencies. Every strategy is adapted to the type of guest experience and audience each business is targeting.

AI platforms like ChatGPT, Gemini, Claude and Perplexity are already influencing how people choose restaurants, hotels and travel experiences. Businesses with stronger digital signals, structured information, reviews, authority and online visibility are more likely to appear in these recommendations. This is becoming one of the biggest visibility shifts in hospitality.

Yes. AI tools can automate guest communication, improve response times, optimize visibility and reduce operational friction, all of which can increase direct reservations and reduce dependence on OTAs.

For many hospitality businesses, Google Business Profile is now just as important as the website itself, sometimes even more. Most guests search directly on Google Maps before deciding where to go, especially on mobile. Reviews, photos, opening hours, location, menu information and overall activity directly affect whether someone chooses your business or your competitor.